You know what’s crazy? I’ll tellyou what’s crazy.™
The sad-sac excuse for customer service in today’s society.
If you speak English press 1.
If you know your acct number press 2.
If you know your party’s 3 digit extension pull your nostril hair out now.
Resistance is futile as the Borg once told Captain Picard.
How can it be so hard for company’s full of human beings, who are trying to turn a profit taking money from other human beings, to realize that if you want to continue taking their money, you need to treat them like, well like human beings.
But instead, corporate culture is going high tech. You call and always encounter a computer generated voice that tries to guess what the hell you want?
“Oh I’m sorry. That’s my fault. I must have misunderstood. So you want to check your account balance? Great. Say, I want to check my account balance.”
It’s like romper room for idiots.
I want to catch elephant dung in my bare hands! You got a punch list for that?
Come on Customer Service Departments. Get a damn clue!
I’ve had it happen to me. I’ve been on hold for upwards of an hour only to have the smart ass rep tell me “sir that is not possible.”
Not possible? You’ve wasted my morning and now you want to fight me. Great I want to fight you and another thing…
CLICK
what? You didn’t just hang up on me did you? oh you son of a b***! I would talk to your supervisor if I knew your name or what country you might inhabit.
You get my drift? it’s a bloody nightmare as you brits like to say.
Press one for boil removal.
Press two for cooked cabbage.
Press three for kiss my ass.
That’s right, kiss my ass corporate America. The old days had the best ways.
That personal touch.
So how long would you wait to talk to a human?
5 minutes? 20 minutes? 1 hour? How bout 12 hours? 1/2 a day. FOR CUSTOMER SERVICE!!
DATELINE: ENGLAND
A British woman claims she had already been cut off 20 times while trying to reach a customer service call center.
But that’s not even the worst of Tonya Davis’s customer service horror story.
Ms. Davis was trying to reach Virgin Media after her internet froze up.
If it took her 12 hours to get a person to answer the phone, then what froze up was the brains of the people who organzied the customer service department of the company.
12 hours? Who has 12 hours to do anything? no less wait on hold to talk to people who probably hate their job, hate you and are willing to hang up on you knowing that you can’t reconnect to them ever again.
According to the Daily Mirror: She had first managed to reach someone at 11 p.m. and agreed to be put on hold while she waited for a technical support manager. Her partner took over after about an hour as she lay down on the sofa.
The couple says the music playing on the hold merry go round? Britney Spears’ “Oops, I Did It Again.”
“Then we decided to go to bed and I left the phone off the hook, joking we would probably still be on hold in the morning,” Davis said. “I couldn’t believe it when Britney was still blaring out the next day.”
WOW.
That shows just how hard things suck now-a-days.
The woman tells the The Mirror that when she finally reached a supervisor and told her what had happened the supervisor went, “Oh my God, seriously?”
A study indicates more than 70 percent of business calls are placed on hold for 45-60 seconds. Even that long is usually not successful as about 60 percent of those on hold hang up and 30 percent of those never call back.
A CNN survey shared by On Hold stated that the average person spends 50 hours per year on hold.
50 hours a year on hold. Listening to Britney pork chop belly Spears, or a computerized voice asking you for your account number over and over again.
It’s time for consumers to say enough is enough, that’s crazy. You put me on hold, then I am also going to put my green backs on hold. I’ll buy from your competitor.
and that’s crazy.